Privacy policy.

Who this policy covers

This policy explains how VGA General Contractor and Roofing LLC, doing business as VGA Contracting ("VGA", "we" or "us"), handles personal information collected through vgacontracting.com, our online estimator, proposals, e-signature pages, invoices, customer links, phone calls, emails and text messages.

It does not cover other companies’ websites, even when we link to them.

Information you give us

• Contact details: name, phone number, email address and property address or ZIP code.
• Project details: the service you need, your answers in the estimator, messages, photos and insurance claim information you choose to share.
• Contract and billing records: proposals, selected options, signed documents, invoices and payment status.
• Job applications: name, phone or WhatsApp number, position and preferred language.
• Text message consent: whether you agreed to be called or texted, and when.

Information collected automatically

• Technical data such as IP address, browser type, device type, pages viewed and the page that sent you to us.
• Electronic signature records: typed name, signature image, date, time, IP address and browser, so that a signature can be verified.
• Security data used to block spam and repeated form submissions.
• Photos and notes taken at your property during an inspection or job, which become part of your project file.

How we use information

• To answer your request, schedule inspections and prepare estimates and proposals.
• To perform the work, order materials, coordinate crews and keep you informed.
• To send invoices, take payments and support an insurance claim when you ask us to.
• To review job applications.
• To keep the records required for Pennsylvania home improvement contracts, taxes and legal claims.
• To protect the website, prevent fraud and understand how the website is used so we can improve it.

Text messages and calls

If you check the consent box on a form, VGA may call or text you at the number you provide about your request, inspection, proposal, schedule and invoices. Consent is not a condition of buying anything from us. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts or HELP for help, or call 412-212-3212.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third party, except the aggregators and providers that deliver the messages.

Cookies and analytics

We use Google Analytics, connected through Google Site Kit, to measure traffic and actions such as form submissions and clicks on our phone number. Google Analytics uses cookies and similar technologies to collect this usage data, and Google processes it under its own terms. You can learn more at policies.google.com/technologies/partner-sites and opt out with the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

The website also stores a small setting in your browser so the wolf guide stays hidden after you close it, and our caching and security tools may use technical cookies. You can block or delete cookies in your browser settings; the website will still work, although some preferences may not be remembered.

We do not use your information for targeted advertising by third parties. If that changes, we will update this policy first and provide any required choice.

Who we share information with

We do not sell your personal information. We share it only as needed with:

• Website, email and data providers that host our website and deliver our messages.
• Stripe, which processes online card and bank payments. Card and bank details go directly to Stripe and are not stored on our website.
• Meta (WhatsApp) and phone or text providers, when you communicate with us through those channels.
• Google, for analytics, fonts and website performance tools.
• Material suppliers, subcontractors and manufacturers, as needed to deliver your job or register a warranty.
• A financing company, only if you choose to apply for financing. That company’s own terms and privacy policy apply.
• Your insurance company or adjuster, when you ask us to work with them.
• Government agencies, courts, professional advisers or a buyer of our business, when required by law or needed to protect rights or complete a business transfer.

How long we keep information

We keep project, contract, payment and signature records for as long as needed to perform the work, honor warranties, meet tax and legal duties and resolve disputes. We delete or de-identify other information when it is no longer needed for the purpose it was collected.

How we protect information

We use reasonable administrative and technical safeguards, including encrypted connections and restricted staff access. No system is perfectly secure. If a breach affects your information, we will notify you as required by Pennsylvania’s Breach of Personal Information Notification Act and other applicable law.

Proposal, invoice and document links are private to the customer who receives them. Please do not forward them to anyone you do not want to see your project.

Your choices and rights

You may ask us to tell you what personal information we hold about you, correct it or delete it, or stop marketing messages. Contact us using the details below. We may need to verify your identity, and we may keep records that the law or an active contract requires. Residents of states with consumer privacy laws may have additional rights, and we will honor them where those laws apply to VGA.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy. The date at the top shows the latest version. Important changes will be posted on this page before they take effect.

Contact us

VGA General Contractor and Roofing LLC, 1555 Broadway Ave, Fl 2, Pittsburgh, PA 15216. Phone 412-212-3212. Se habla español: 412-418-1817. Email info@vgacontracting.com.